Process: Healthcare Interpretation Support

Role Type: Live Over-the-Phone Interpretation (OPI)
Work Mode: Work From Home
Contract Duration: 6 Months + 12 Months Renewable Contract

Job Details

• Designation: Associate – Interpretation Support

• Language Requirement: Mandarin/Cantonese & English

• Experience: 0 to 5 Years

• Industry: Healthcare / Interpretation / BPO / Customer Support

• Work Location: Work From Home

• Working Days: Monday to Friday

• Weekly Offs: Saturday & Sunday

• Shift: Permanent Night Shift

• Shift Timings:

  • 9:00 PM – 6:00 AM

  • 10:00 PM – 7:00 AM

• Contract: 6 Months + 12 Months Renewable

Salary & Benefits

• Basic Salary: RM 4,000 – RM 4,500

• Negotiable up to RM 5,000 (Based on Experience)

• Wi-Fi Allowance: RM 150/Month

• Night Shift Allowance: RM 25/Night

• Performance Incentives

• Total Monthly Earnings: RM 5,000+

Key Responsibilities

• Provide real-time consecutive interpretation between English-speaking healthcare professionals and Mandarin/Cantonese-speaking patients.

• Interpret conversations accurately without omission, addition, or modification.

• Support healthcare-related discussions involving doctors, patients, insurance, and medical staff.

• Maintain confidentiality and neutrality during all interactions.

• Handle sensitive, urgent, and emergency healthcare conversations professionally.

• Follow interpretation protocols, quality standards, and compliance guidelines.

• Attend training, coaching, and quality review sessions.

• Ensure schedule adherence and productivity in a remote work environment.

Candidate Profile

• Fluent in Mandarin/Cantonese and English.

• Excellent verbal communication and listening skills.

• Freshers and experienced candidates can apply.

• Prior experience in interpretation, translation, customer service, BPO, healthcare support, or voice processes is preferred.

• Comfortable working permanent night shifts.

• Strong attention to detail and memory retention skills.

• Ability to maintain professionalism and confidentiality.

• Must have a stable internet connection and dedicated work-from-home setup.

Eligibility

• High School Graduate, SPM, Diploma, or Bachelor's Degree.

• Freshers with strong language proficiency are welcome.

• Experience in interpretation, translation, customer support, healthcare, media, or journalism is an advantage.

Mandatory Assessment (Required for Shortlisting)

Candidates must complete the relevant assessment and mention in the application form which assessment has been completed.