Customer Service (Korean Speaker) Jobs in Bayan Lepas

Job Description

•   Respond to customer’s request for quote on timely basis. 

•   Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy

•   Ensure pricing and discounts are accurate in formal quotation.

•   Establish and maintain effective lines of communication with PE, management business, PL and cross-functional teams to resolve quote related issues.

•   Follow up on outstanding quote issues and take ownership for customer satisfaction in assigned area.

•   Analyze and respond to customer’s request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies and terms and conditions. 

•   Manage service order.

•   Trigger customer billing timely and in accordance with defined policy and standards.

•   Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

•   Negotiate with Field/Customer and Division to establish committed delivery date. 

•   Ensure all order result in clear payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules; 

•   Ensure customers are proactively notified of changes in order status. Follow up on outstanding issues and take ownership for customer satisfaction in assigned area. 

•   Focal point for support and sales force for all support maintenance contract quotations, renewals and account receivables collection process, issues and problem resolutions.

•   Responsible for maintaining completeness and integrity of support agreement data in the applicable administration system. 

•   Responsible for maintaining completeness and integrity of support agreement data in the applicable administration system.

•   Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.

•   Understand the established key process in assigned areas; initiate and lead projects to improve quality and customer satisfaction.

Job Qualification :

•   Bachelors or Master’s Degree or University Degree or equivalent.

•   Typically, 4-5 years relevant experience for entry to this level.

•   Requires in-depth knowledge and experience in job and ability to work independently.

•   Able to speak native Korean language (work setting environment)