Role: Customer Service Executive (English+Bahasa Speaker)
Project: E-Hailing & Deliveries Service (Back-Office)
Location: Johor Bahru
Contract Period: 24 months
Working Days: 5 days
Working Shift: Monday to Friday (Compulsory working on Public Holidays)
• 9 am - 6:30 pm
• 10am - 7:30 pm

Language Proficiency: English, Bahasa Melayu
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Public Holiday Rate: Yes

Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Provides continuous helpdesk support via telephone, chat & email related to the product.
• Employ high level of interpersonal & communication skills while solving customer’s issues.
• Conducts basic probing to determine the next action to customer’s enquiries.
• Exceeding customer expectations in terms of customer service and providing accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Good computer literacy.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments