Are you a master of customer satisfaction, ready to turn each interaction into a success story? Join us as a Customer Success Specialist, where you'll be the bridge between our fantastic products and delighted customers. Whether it's via email, chat, phone, or other channels yet to be revealed, you'll ensure a seamless experience, leaving a lasting positive impression.

Responsibilities:

• Communication Maestro: Handle customer inquiries with a perfect blend of professionalism and a human touch across all communication channels.


• Product Prodigy: Demonstrate a deep understanding of our products, brand, and industry, transforming customer queries into opportunities to create brand advocates.


• Target Thriller: Meet and exceed targets and requirements set by both the client and management, ensuring excellence in customer satisfaction.


• Knowledge Navigator: Stay well-informed with the latest product and company updates shared by the client and management team.


• Extra Mile Explorer: Take the extra mile to engage with consumers, turning routine interactions into memorable experiences.

Location Details:

• Georgetown:
  
  
  
  • RM 2800 - RM 3300
  
  
  • Mon - Fri | 9 am - 10 pm
  
  
  • Sat - Sun | 9 am - 6 pm
  
  
  
  


• Bayan Lepas (Penang):
  
  
  
  • RM 2800 - RM 3300
  
  
  • Night Shift Allowance: RM 30/Day
  
  
  • KPI Bonus: RM 200 to RM 500
  
  
  • 24/7 Rotational Shifts
  
  
  
  


• KL (Penang):
  
  
  
  • RM 2800 - RM 3300
  
  
  • 11 am - 8 pm
  
  
  • 2 pm - 11 pm
  
  
  
  

Requirements:

• Previous experience in customer service or a related field is preferred.


• Excellent communication skills across various channels.


• A passion for creating positive customer experiences.


• Ability to meet and exceed performance targets.


• Flexibility to work in rotational shifts, including nights and weekend