Project: E-Hailing & Deliveries Service (Back-Office)

Location: Johor Bahru

Contract Period: 24 months

Working Days: 5 days

Working Shift: Monday to Friday (Compulsory working on Public Holidays)

•    9 am - 6:30 pm

•    10am - 7:30 pm

Language Proficiency: English, Bahasa Melayu

Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:

•    Basic Salary (RM): 2,100.00

•    Key Performance Indicator (KPI): 200

Public Holiday Rate: Yes

Overtime: *If Required

Training Provided: Yes

Shuttle Services Provided : Yes

Job Descriptions:

•    Provides continuous helpdesk support via telephone, chat & email related to the product.

•    Employ high level of interpersonal & communication skills while solving customer's issues.

•    Conducts basic probing to determine the next action to customer's enquiries.

•    Exceeding customer expectations in terms of customer service and providing accurate information.

•    Working in a team to achieve the required KPI elements and SLA.

•    Good computer literacy.