JOB DESCRIPTIONS

Are you fluent in Japanese and passionate about delivering exceptional customer experiences? Join a leading global organization as an Associate Customer Support Representative and help customers resolve their queries through high-quality service and support.

This is an excellent opportunity for Native Japanese Speakers and JLPT N1 Certified Professionals seeking an international career opportunity in Malaysia.

Location: Cyberjaya, Malaysia

Key Responsibilities

• Handle inbound customer inquiries via phone and provide timely resolutions.
• Deliver exceptional customer service while ensuring customer satisfaction.
• Escalate priority issues to team leads according to established procedures.
• Stay updated on product information, process changes, and service updates.
• Provide feedback on process improvements and best practices.
• Maintain excellent attendance, punctuality, and productivity standards.
• Support additional tasks and responsibilities assigned by management.

Key Performance Indicators (KPIs)

• Deliver outstanding customer satisfaction.
• Meet quality standards on all customer interactions.
• Maintain required staffed hours on scheduled workdays.
• Achieve productivity and performance targets within agreed service levels.

Qualifications

Language Requirements

• Native Japanese Speaker OR
• JLPT N1 Certification (Mandatory)
• JLPT N2 certification will not be considered.
• Strong verbal communication skills in Japanese.

Education & Experience Requirements

University Graduate / Graduating in 2026

• No prior work experience required.

Vocational College Graduate

• Minimum 4–5 years of work experience required.

High School Graduate

• Minimum 7–8 years of work experience required.

Preferred Qualifications

• Previous Customer Service experience is an advantage.
• Experience in E-commerce or Online Retail support is preferred.
• Strong problem-solving and communication skills.
• Customer-focused mindset with a passion for helping people.
• Willingness to work rotational shifts, including evening schedules.

Why Join Us?

• Competitive salary package 
• Transportation and shift allowances.
• International work environment.
• Visa sponsorship support for eligible candidates.
• Career growth opportunities within a global organization.
• Opportunity to work and live in Malaysia.