**Job Opportunity: Customer Service Executive (Bahasa Melayu, English)**

**Qualifications:**

- Completed SPM, UEC, ICGSE certificate

- Proficiency in Bahasa Melayu and English

**Location:** Johor Bahru, Malaysia

**Job Description:**

- Proficient in English communication (speaking, reading, writing).

- Handle all inbound calls related to customer inquiries, complaints, feedback, and other product-related issues.

- Exceed customer expectations in terms of service and accurate information.

- Work collaboratively in a team to achieve KPIs and SLAs.

- Ensure no client's Rider/Driver Account discrepancies.

**Training Period:** 1 month

**Basic Salary (RM):**

- Bahasa Melayu + English: 1,900.00

- English speaker: 2,100

**Additional Compensation:**

- Key Performance Indicator (KPI): 400

- Night Shift Allowance: 300

- Overtime: If required

**Working Conditions:**

- Working Days: 6

- Shuttle Service Provided: Yes

- Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25

- Working Shift: 24 Hours (Compulsory working on Public Holidays and Weekends)

- Interview Mode: Walk-in

**How to Apply:**

If you meet the qualifications and are comfortable with the salary and on-site rotational shifts, apply by sending your resume to [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com).

*Join our dynamic team as a Customer Service Executive and contribute to providing exceptional service to our customers! Walk-in interviews are welcome.*