Requirements/Positions: Customer Service Executive (Native Japanese)

Intake & Head Count: 24th Nov'25 (Mon): 25HC | 22nd Dec (Mon): 35HC

Working location: Ara Damansara office ONLY

Shift window: Mon-Sun 24h rotational shift / 8h + 1.5h break

Day off: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia

Employment term: 2 years as per Malaysian Work Permit (renewable)

Languages: Japanese (Native only)

**Native Japanese in Malaysia or willing to relocate in Malaysia**


Salary package:

• Basic salary: RM8000

• KPI: max RM370

• Shift allowance: max RM1200


Benefit:

• Annual Leave: 12 days

• Sick leave: 14 days

• Compassionate leave: 3 days

• Replacement leave: for working on Malaysian PH

• Medical, dental & life insurance provided (PM care)

• Relocation support in Japanese provided:

-Malaysian Work Permit

-One-way flight ticket to Malaysia

-2-weeks hotel stay

-Airport pickup service to hotel

-Introducing property agent

-Support to find schools for kids

• Free commuter shuttle van service in Ara Damansara

• Bank opening session at office

• Free English lessons at office

• Free coffee machine at office


Job descriptions:

Managing service inquiries & complaint coming from Japanese customers located in Japan via phone calls, email, chat.


Training:

1 month Training conducted in Japanese


Assessment flow:

HR interview (Online/Camera off) > Online test & Ops interview (Online/Camera on) > offer


Required documents:

Application form, CV(Japanese preferrable), Japanese typing test screenshot: (https://10fastfingers.com/typing-test/japanese)