Immediate joiners

KL Sentral

Rotational shifts

 

Salary :

MYR 8.3k-8.8k

2 years in CS experience

(email support) +

Gaming level in Genshin Impact/Honkai Stair Rail.

(the candidate need to play one of Hoyoverse games.)

request to have their User ID checked to check the level

The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the

Internet, depending upon client requirements. This position provides customer service support and

resolution of routine problems regarding the client's product or services. It is for the China and Taiwan markets.

Essential Functions/Core Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools; and

resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed-upon

procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work, including appropriately notating accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

• Track, document, and retrieve information in the call tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources or

more senior staff.

Candidate Profile

• High school diploma with 1 year of customer service and gaming experience (Hoyoverse).

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally, in Mandarin

• Dependable with strong attention to detail

• skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.

• Tolerance for repetitive work in a fast-paced, high-production work environment

• Ability to work as a team member as well as independently.

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and

professional tone and manner.

• Ability to rotate shifts as needed.

• Based on location and/or program, additional experience or skills may be required

Job requirements may vary by country and will not violate any local laws.