Customer Service Advisor| Mandarin/ Japanese/Korean/Cantonese/Eng/Thai Speakers

Key Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers always.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

• Candidate must Minimum Diploma & above


• Required language(s): English, Japanese, Korean, Mandarin, or Thai (Salary range will be different depending on the language spoken)


• Applicants must be willing to work in Penang.


• Job Training provided.