Job Title: customer service advisor –Gaming (Mandarin/Native Thai/ Indo/Vietnam/Korean)

Location: KL Sentral

Rotational shifts

HC: Local Malaysian Mandarin: 6  

Native Vietnam: 3

Native Thai: 3

Native Indo: 3

Native Korean: 3

Salary: Mandarin : MYR 4k

Native Veitnamese/Thai/Indo : MYR: 4k +200 Housing Allowance

Native Korean: MYR 8.3k-8.8k

2 years in CS experience

(Email support) +

Gaming level in Genshin Impact/Honkai Stair Rail.

(The candidate need to play one of Hoyoverse game)

- Request to have their User ID to check the level

The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. It is for China and Taiwan market.

Essential Functions/Core Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

• Track, document and retrieve information in call tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Candidate Profile

• High school diploma with 1 year of customer service and Gaming experience (Hoyoverse).

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally in Mandarin

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently.

• Demonstrate patience in all customer contact situations, including maintaining a pleasant  and professional tone and manner.

• Ability to rotate shifts, as needed.

• Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws.