Job Details

• Company: Teleperformance Malaysia

• TP Code: MG-T001-TT-CM-MN-001

• Language: Mandarin+ English

• Location: Petaling Jaya, Selangor

• Shift : Rotational Shift

Job Highlights

• Work Life Balance Environment

• Young, energetic, and supportive team!

• Diversified and inclusive culture

• Medical Benefit, and Language Allowance

Overview

So, what will you be doing as a Content Moderator?

You are responsible for reviewing and filtering user-generated content on various online platforms such as social media, forums, or e-commerce websites. You will ensure that the content which could include reviewing text, images, videos, and other forms of content adheres to the platform's community guidelines, policies, and legal requirements.

Your Responsibilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

• Conduct basic data analysis and deliver defined process report.

• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.

• Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.

Requirements

• Fluency in both English and, Mandarin

• Multi-lingual is highly preferred (depends on the market assignment)

• Compliance or moderation operations experience is preferred.

• Strong analytical and research skills

• Experience in E-Commerce Buyer and Seller Services is a plus.

• Ability to work in a fast and evolving environment with detail-oriented focus.

• Ability to work rotational shifts

• Willing to relocate to Penang

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.