Job Title: Chat Support Representative (Vietnamese Speaker)

Salary Range: RM3,700 - RM4,000

Job Description:

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Representative. This role requires proficiency in both English and Vietnamese, as well as a commitment to providing exceptional customer service through chat support. If you meet the qualifications below and are passionate about delivering outstanding customer experiences, we invite you to apply.

Qualifications:

• Bachelor’s Degree holder with a valid passport for the next 14 months.


• Must be located in Vietnam.


• Minimum of 1 year of experience in customer service, specifically in handling chat support, emails, inbound and/or outbound calls.


• Excellent English communication skills, both written and spoken.


• Ability to work on a rotational shift 24/7, including weekends and holidays.

Responsibilities:

• Respond promptly and professionally to customer inquiries through chat support.


• Provide accurate information and assistance to customers regarding products or services.


• Handle customer issues and complaints with empathy and efficiency.


• Collaborate with other teams to ensure timely resolution of customer concerns.


• Maintain thorough and up-to-date knowledge of products and services.


• Work effectively in a fast-paced and dynamic environment.