IMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya

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  Description - 

  
  


• Permanent position


• Normal working hours (Mon - Fri; 9 am - 6 pm)


• Accessible by public transport


• Basic salary up to RM6,000


• Training will be provided


• Virtual interview arrangement


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  JOB RESPONSIBILITIES: -

  
  


• Answer inbound calls in a timely and friendly manner 


• Reply to queries sent through the bank’s Contact Us inquiry form


• Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams  


• Perform call back with customers for transaction confirmations


• Respond to customers’ queries and concerns with the aim of achieving first-call resolution  


• Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions


•  De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Level 1 first point of contact for customer complaints  


• Complete call logs and reports, keep records of all conversations in the call centre database in a comprehensible way


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  JOB REQUIREMENTS: -

  
  


• Minimum Bachelor's Degree or higher with at least one (1) year of working experience in Customer Service/ Call Centre for the Banking Industry/ Financial Institution.


• Extensive banking knowledge and understanding of financial products and services.


• Fluent in English and Mandarin languages, with excellent written and verbal communication skills due to business needs.


• Exceptional customer service, active listening, strong verbal and written communication skills, and professional phone voice. 

Apply Now IMMEDIATE HIRING - Customer Success Specialist in Petaling Jaya