Chat Support Agent

Location: Cyberjaya, Malaysia

Salary: RM 2025 + RM 300 (Monthly) + RM 500 (KPI Allowance)

Education: SPM and above

Experience: Fresh/experienced in customer service (calls, emails, and chat)

Language Skills: Proficient in English and Bahasa Malay

Job Description:

As a Chat Support Agent, you will be an integral part of our dynamic customer support team based in Cyberjaya. This role requires individuals with excellent communication skills in both English and Bahasa Malay, as well as a passion for delivering exceptional customer service through various channels, including chat, calls, and emails.

Key Responsibilities:

1. 
   

   Chat Support: Provide prompt and efficient responses to customer inquiries and issues through the chat platform.

   
   


2. 
   

   Multilingual Communication: Effectively communicate with customers in both English and Bahasa Malay to address their concerns and provide solutions.

   
   


3. 
   

   Customer Interaction: Handle a variety of customer interactions, including but not limited to product inquiries, order assistance, and issue resolution.

   
   


4. 
   

   Knowledge Base Utilization: Utilize the company's knowledge base to provide accurate and up-to-date information to customers.

   
   


5. 
   

   KPI Achievement: Meet and exceed Key Performance Indicators (KPIs) to ensure high-quality customer support and satisfaction.

   
   


6. 
   

   Documentation: Maintain detailed and accurate records of customer interactions and transactions.

   
   


7. 
   

   Collaboration: Work closely with other team members and departments to resolve customer issues efficiently.

   
   

Requirements:

1. 
   

   Education: Minimum SPM qualification and above.

   
   


2. 
   

   Language Proficiency: Fluent in both English and Bahasa Malay (spoken and written).

   
   


3. 
   

   Customer Service Experience: Fresh graduates are welcome, but prior experience in customer service (calls, emails, and chat) will be an added advantage.

   
   


4. 
   

   Communication Skills: Excellent verbal and written communication skills.

   
   


5. 
   

   Problem-Solving: Strong problem-solving and decision-making abilities.

   
   


6. 
   

   Adaptability: Ability to adapt to a fast-paced and dynamic work environment.

   
   


7. 
   

   Tech-Savvy: Comfortable using various communication tools and systems.

   
   

Compensation:

• Monthly salary of RM 2025 plus an additional RM 300.


• KPI allowance of RM 500 based on performance.

If you are passionate about providing outstanding customer support, have excellent communication skills in English and Bahasa Malay, and thrive in a collaborative team environment, we encourage you to apply for this exciting opportunity as a Chat Support Agent in Cyberjaya. Join us in delivering exceptional service and making a positive impact on our customers' experience.