join our team as a Cantonese Interpretation Support Associate and provide real-time interpretation services for healthcare professionals and patients in the United States. This is a Work From Home opportunity where you'll facilitate accurate communication during live over-the-phone interpretation (OPI) calls while maintaining professionalism, neutrality, and confidentiality.

This role is ideal for candidates with excellent Cantonese and English communication skills. Fresh graduates with strong language proficiency are encouraged to apply.

Key Responsibilities

Interpretation Support

• Provide accurate, consecutive over-the-phone interpretation between English-speaking healthcare professionals and Cantonese-speaking patients.

• Interpret conversations without adding, omitting, or altering the intended meaning.

• Maintain first-person interpretation to ensure natural communication.

• Support healthcare-related conversations including appointments, medical consultations, insurance inquiries, prescriptions, emergency situations, and patient care.

Quality & Compliance

• Maintain confidentiality and comply with company policies and interpreter ethics.

• Remain neutral and unbiased during all interactions.

• Ensure high levels of accuracy, professionalism, and customer service.

• Handle emotionally sensitive and urgent healthcare conversations with composure.

Performance & Collaboration

• Participate in mandatory training sessions, coaching, and quality reviews.

• Improve performance through feedback and quality assurance evaluations.

• Meet attendance, schedule adherence, and productivity expectations.

• Work independently while maintaining communication with supervisors and team members.

Qualifications

Education

• High School Graduate, SPM, Diploma, or Bachelor's Degree.

Experience

• Fresh graduates are welcome to apply.

• Experience in interpretation, translation, healthcare, customer service, BPO, contact center, journalism, or media is an advantage.

Language Requirements

• Native or fluent Cantonese.

• Advanced English communication skills (B2/C1 level preferred).

• Excellent listening, speaking, reading, and comprehension skills.

Required Skills

• Consecutive Interpretation

• Active Listening

• Strong Memory Retention

• Excellent Communication Skills

• Attention to Detail

• Customer Service

• Professionalism

• Confidentiality

• Ability to work independently

Preferred Skills

• Healthcare Interpretation

• Medical Terminology

• Contact Center Experience

• Voice Process Experience

• Remote Working Experience

Work Setup

• Work From Home

Work Schedule

• Monday to Friday

• Permanent Night Shift

• 9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM

• Fixed Weekends Off (Saturday & Sunday)

Employment Type

• Renewable Contract

• Initial 6-Month Contract

• Extendable for 12 Months based on performance

Recruitment Process

• Resume Screening

• Language Assessment

• Interview

• Job Offer

• Onboarding

Important Notes

• Candidates must complete the Cantonese Assessment Form before proceeding to the interview stage.

• Please mention in your application that you have completed the assessment.

• Stable internet connection and a quiet work environment are required for this Work From Home role.