Title: Bilingual Customer Service Representative (Japanese + English)

Location: KL Sentral, Malaysia

Job Type: Full-time

Shift: Rotational shifts between 9 AM - 9 PM (Monday - Sunday) with rotational week off

Salary: RM 7500 + KPI Bonus (Negotiable)

Application Deadline: February 15, 2024

Our company  is a dynamic and growing company based in KL Sentral, Malaysia, dedicated to providing exceptional customer service solutions. We are currently seeking a motivated and bilingual individual to join our team as a Customer Service Representative, fluent in both Japanese and English.

Responsibilities:

1. Provide excellent customer service support to clients in both Japanese and English languages.


2. Handle customer inquiries, concerns, and requests through various communication channels.


3. Ensure customer satisfaction by addressing issues promptly and professionally.


4. Collaborate with team members to achieve performance targets and meet Key Performance Indicators (KPIs).


5. Maintain accurate and detailed records of customer interactions.

Requirements:

1. Proficiency in Japanese and English languages (spoken and written).


2. Previous customer service experience is required, preferably in the airline industry or any customer service-related field.


3. Diploma and above educational qualification.


4. Ability to work in a fast-paced environment and adapt to shifting schedules.


5. Strong communication and interpersonal skills.


6. Flexibility to work on a rotational shift basis, including weekends.

Compensation:

• Base salary: RM 7500 per month