Associate – Healthcare Interpretation Support

Job Type: Contract – 6 months + 12 months renewable
Work Mode: Work From Home
Experience: 0–5 Years
Language: Cantonese & English
Shift: Permanent Night Shift
Working Days: Monday to Friday
Weekly Off: Saturday & Sunday

Job Description

Tech Mahindra is hiring Interpretation Support Associates fluent in Cantonese and English for a healthcare interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between English-speaking healthcare professionals and Cantonese-speaking patients in the US.

Key Responsibilities

• Provide real-time, meaning-for-meaning interpretation over the phone.

• Interpret conversations between doctors, medical staff, and patients.

• Accurately interpret without adding, omitting, summarizing, or changing the speaker's message.

• Maintain first-person interpretation and remain neutral throughout calls.

• Handle healthcare, medical, insurance, emergency, finance, and other support-related conversations.

• Maintain professional tone, clarity, pronunciation, and pace.

• Handle sensitive and urgent conversations calmly and professionally.

• Follow confidentiality, privacy, data protection, and interpreter ethics guidelines.

• Maintain strong knowledge of healthcare and medical terminology.

• Participate in training, quality reviews, coaching, and feedback sessions.

• Maintain reliable attendance and schedule adherence.

• Work independently in a remote environment while maintaining communication with supervisors and team members.

Required Skills

• Strong fluency in Cantonese and English.

• Excellent listening, comprehension, and memory retention skills.

• Strong verbal communication and pronunciation.

• Ability to interpret accurately and completely.

• Strong attention to detail.

• Ability to understand different accents, tones, and speaking speeds.

• Ability to remain neutral and unbiased.

• Ability to handle sensitive or emergency healthcare conversations.

• Strong confidentiality and professional ethics.

• Comfortable working independently from home.

Eligibility

• High School Graduate, SPM, Diploma, or Bachelor's Degree.

• Freshers and experienced candidates can apply.

• Candidates with experience in interpretation, translation, healthcare, customer service, contact center, BPO, media, or journalism are preferred.

• Must be fluent in Cantonese and English.

• Must be comfortable working permanent night shifts.

• Must have a stable internet connection and a suitable work-from-home environment.

Shift Timings

• 9:00 PM – 6:00 AM

• 10:00 PM – 7:00 AM

Assessment Requirement

Candidates must complete the relevant assessment before proceeding to the interview stage.

Candidates should complete the assessment and inform the recruitment team which assessment they have completed.