We are Hiring: Associate – Interpretation Support (Cantonese & English)

Are you fluent in both Cantonese and English? We are hiring Interpretation Support Associates for an elite, healthcare-based Over-the-Phone Interpretation (OPI) project. This is a 100% Work From Home (WFH) role, allowing you to build a meaningful career in international healthcare support right from the comfort of your home!

Role Overview & Compensation

Company: Tech Mahindra

Designation: Associate – Interpretation Support

Work Mode: 100% Remote / Work From Home (WFH)

Contract Duration: 6 Months + 12 Months (Renewable contract)

Working Days: 5 days per week (Monday to Friday | Fixed Weekends Off)

Shift Timing: Permanent Night Shift (09:00 PM – 06:00 AM / 10:00 PM – 07:00 AM)

Basic Salary: RM 4,000 – RM 4,500 (Negotiable up to RM 5,000 based on experience)

Allowances & Perks:

Wi-Fi Allowance: RM 150 per month

Night Shift Allowance: RM 25 per night (Approx. RM 550/month based on 22 working days)

Performance Incentives: Based on monthly metrics

Total Estimated Earnings: RM 5,000+ per month

About the Role

You will provide real-time, meaning-for-meaning, consecutive over-the-phone interpretation between US-based English-speaking healthcare professionals (doctors, medical staff) and Cantonese-speaking patients. Your role ensures seamless, accurate, and culturally nuanced communication during critical medical discussions, insurance calls, and emergency situations.

Key Responsibilities

Live Interpretation: Provide accurate, real-time consecutive phone interpretation between English and Cantonese speakers using a first-person interpretation style.

Maintain Accuracy: Ensure complete data transmission without adding, omitting, summarizing, or altering the meaning of the medical conversation.

Neutrality & Ethics: Remain strictly neutral, objective, and unbiased; avoid offering personal opinions, suggestions, or medical advice.

Crisis Management: Handle urgent, emotionally sensitive, or emergency medical calls with a calm, professional demeanor.

Data Security: Ensure strict compliance with global healthcare privacy, confidentiality, and data protection rules.

Continuous Learning: Build a strong lexicon of medical, healthcare, and insurance terminology through company training and feedback loops.

Eligibility Criteria & Requirements

Education: High School Graduate, SPM, Diploma, or Bachelor’s Degree.

Experience: 0 to 5 Years (Freshers with exceptional language skills are highly encouraged to apply! Experience in BPO, translation, healthcare, customer support, or journalism is a major advantage).

Language Skills: Deep fluency in Cantonese paired with advanced English proficiency (B2+/C1 level) featuring clear pronunciation.

Home Setup: A quiet, private workspace free from background noise, paired with a highly stable internet connection.

Launch your global remote career in healthcare support—complete the assessment and apply today!