Tech Mahindra | Associate Customer Support – Japanese Account

Location:Cyberjaya, Malaysia | *Work Mode:* Full-time, Onsite  

Job Type:Rotational Shift  

Industry:E-commerce Customer Support

Salary & Benefits

- Basic Salary: RM 8,000 – RM 10,000 depending on CS experience  

- Allowances: RM 500 Transportation Allowance + Shift Allowance for afternoon shifts  

- Full-time office mode | 9 hours staffed time per rostered day  

- Shift Timings: 8:00 AM – 5:00 PM / 9:00 AM – 6:00 PM / 1:00 PM – 10:00 PM / 3:00 PM – 12:00 AM MYT  

- Visa support provided for eligible candidates  

- For expats: 1-way flight ticket + 1 week hotel accommodation reimbursed after joining

*Job Description*  

Handle live customer contacts via phone and provide accurate solutions to queries. Escalate priority issues, maintain quality standards, and meet KPI targets. Support process improvements and stay updated with changes.

*Key Responsibilities*  

- Handle inbound/outbound customer calls and resolve queries  

- Escalate issues per client specifications  

- Maintain exemplary attendance, punctuality, and 9 hours staffed time  

- Meet quality and KPI targets on all handled contacts  

- Provide inputs on process changes and best practices

*Requirements*  

- *Language:* Native Japanese speakers OR JLPT N1 certified. JLPT N2 not accepted  

- *Education:* 

    - High School Graduate: 7–8 years relevant experience 

    - Vocational College Graduate: 4–5 years relevant experience 

    - University Graduate/2026 Graduates: No experience required

- *Skills:* Excellent customer service, verbal communication in Japanese, customer obsession  

- *Shift:* Open to rotational and afternoon/night shifts  

- *Experience:* No experience required. E-commerce CS experience preferred