​Job Title : VOD Team Member

Job Discription :

The VOD Team Member will be responsible for managing metadata-related requests, identifying unique IDs in third-party databases based on partner metadata, handling daily tickets, and ensuring operational activities are completed accurately within defined SLAs.

The role involves working with internal teams, cross-functional teams, vendors, and stakeholders to resolve issues, manage escalations, prepare quality-assurance data, and submit daily and weekly reports.

Key Responsibilities

• Manage metadata requests as the primary workflow.
• Identify unique IDs in third-party databases using partner metadata.
• Handle and triage daily tickets according to defined instructions.
• Communicate effectively with internal and external stakeholders when required.
• Seek necessary clarifications through email.
• Prepare QA data during new partner onboarding.
• Submit daily and weekly operational reports.

Required Qualifications & Experience

• Graduate in any discipline.
• 1–2 years of experience in Operations preferred.
• Experience in a BPO/operations environment is preferred.
• Strong computer skills.
• Experience dealing with internal and external customers.

Important Eligibility

Ex-TCS employees cannot apply.

• PAN and DOB are required for profile creation.