Role/Skill: L&D-Learner Care Specialist
Location: Bengaluru
Years of experience: 3-8 years
Band: BPO 3

**Overview:**
Lead the implementation of a new enrollment process for Transition to Management, with responsibility for coordinating additional resources to support the associated activities.

This high-touch customer service role requires exceptional patience, strong learner support skills, and the ability to deliver timely, accurate responses with a high level of professionalism.

**Qualifications & Technical Proficiency**
• Bachelor’s degree (IT preferred/Any Graduate).
• Strong knowledge My Learning, MS Teams, SharePoint.
• Experience with digital learning tools and content authoring software.
• Administrative and problem-solving skills with learners to provide quick and accurate responses.
• Excellent communication and stakeholder management abilities.

**Core Responsibilities:**
• Manage and interface with registration system technology (My Learning, SharePoint, Events App) to ensure accuracy of events
• Understand registration system architecture to foresee potential issues, manage ongoing changes, troubleshoot, and resolve registration issues, troubleshoot technical issues and provide user support for learning platforms.
• Collaborates with staff to resolve complex student questions and issues relating to enrollment, registration, logistics, charges, and cancellations.
• Manage registration group box and respond to inquiries from learners, faculty, program managers/owners, speakers, etc in a timely manner (i.e. within 24 business hours).
• Oversee registration activities of leadership, functional excellence, and other L&D programs.
• Provide superior customer service to assist learners in understanding available program curriculum

**Work Experience:**
• 3+ years of experience in learning and development, human resources, or a related field.
• Proficiency in LMS (My Learning, SharePoint, Events App & tools.
• Strong problem solving and critical thinking skills
• Understand registration system architecture to foresee potential issues

**Behavioral Attribute:**
• Strong interpersonal and communication skills with the ability to interact frequently with senior leadership teams, Business leads etc.
• Demonstrated ability to think creatively & provide answers and solutions to learners.
• Collaborate with staff to resolve complex student questions and issues relating to enrollment, registration, logistics, charges, and cancellations, effective collaboration with team members, clients, and other stakeholders.
• Keep student information confidential, secure, and use discretion as necessary.

**Work Conditions**
• Capability to accommodate 24/7 shift schedules as needed.
• Regular adherence to US shift schedules, potentially involving night shifts in India.
• Facilitate and oversee interactions with various stakeholders, including senior leadership teams, as necessary.
• Office-based work exclusively; remote work not available.


**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**