GERMAN LANGUAGE (P4) – CUSTOMER SERVICE ANALYST

JR: AIOC-S01670444 | Career Level: 11 (CL11)

Location: Gurgaon (Gurugram)

CTC: INR 15 LPA (INR 125,000 per month equivalent)

Qualification: Any Graduation | Experience: 3 to 5 years

Skill: Language Translation – Customer Service

ROLE OVERVIEW

Enter day-to-day sales orders in the system, coordinate with commercial and residential customers over calls in German, and resolve order-related claims. Address inquiries, resolve issues and maintain customer satisfaction before, during and after the purchase or use of a product or service.

MANDATORY SKILL

German Language – P4.

RESPONSIBILITIES

• Analyse and solve lower-complexity problems.

• Interact with Accenture peers before updating supervisors; client and management exposure may be limited.

• Follow moderate instructions on daily tasks and detailed instructions on new assignments.

• Decisions affect your work and may affect others.

• Work as an individual contributor within a team, with a focused scope of work.

• Rotational shifts may be required.