Hiring: TSR / Agent – Tech Support

Locations: Chennai & Indore
Experience: 6 Months – 2 Years
Grade: BPOS 1 / 2 / 3
Notice Period: Up to 30 Days Only

About the Role

We are looking for Tech Support professionals to join our team. You will handle customer queries through phone, email and chat, troubleshoot technical issues, manage support cases and deliver an excellent customer experience.

What You’ll Do

• Handle customer support via Voice, Email & Chat
• Diagnose and resolve technical issues
• Track cases and follow support processes
• Troubleshoot issues using SOPs and knowledge bases
• Meet SLA/SLO and quality targets
• Provide clear and effective solutions to customers

⭐ What We’re Looking For

• 6 months–2 years of experience in Technical Support / Service Desk / IT Support
• Good verbal and written communication
• Typing speed of 60–80 WPM
• Hands-on troubleshooting experience
• Knowledge of ticketing tools and basic ITIL
• Strong analytical and problem-solving skills
• Comfortable working in a customer-facing support environment

Google Workspace Knowledge

Experience with Google Workspace products such as Gmail, Calendar, Drive, Meet, Docs, Sheets and Slides is preferred.

Certification: Google Workspace Administrator Certification is MANDATORY before Go Live.

Good to Have

Experience in Infrastructure, Storage or Service Desk support.

Quick Eligibility Check

Notice period must be 30 days or less.

Interested? Apply now and complete the questionnaire below:

Questionnaire: https://myglit.com/lateral/cref/4877ce3fb3

Please mention your preferred location – Chennai or Indore – while applying.