About the role

We are hiring Telecom Network Planning Associates in Hyderabad, Kolkata and Chennai to support enterprise customers through the end-to-end delivery of Ethernet and Fibre services. You will combine the skills of a telecom planner and a customer-facing coordinator: speaking with customers, booking engineering visits, tracking orders through planning, survey, design, build, commissioning and service activation, and working with planners, field engineers and project managers. The role suits professionals with 1 to 5 years of experience in telecom operations, network planning, Ethernet or fibre delivery, service delivery or customer experience. It runs mainly on UK shifts, with openness to 24x7 shifts, and a salary of up to ₹7 LPA.
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Key responsibilities

Customer and voice engagement

Talk with customers through calls, virtual meetings and written updates to book engineering visit appointments
Lead conversations on service delivery, appointments, milestones and installation readiness
Set customer expectations and give proactive updates throughout the order lifecycle
Handle escalations professionally and protect the customer experience
Explain technical concepts in simple business language
Coordinate with field engineers, delivery teams, planners and service managers

Telecom order journey management

Manage telecom orders through the full delivery lifecycle
Interpret order milestones, dependencies, delivery blockers and risks
Track progress across planning, survey, design, build, commissioning and service activation
Send timely stakeholder and governance updates
Support order orchestration and delivery assurance
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Stakeholder management

Work with customers, planners, engineers, project managers and external partners
Join customer governance calls and operational reviews
Give concise business and technical updates to leadership and customers
Build trusted relationships with internal and external stakeholders
Required skills and experience
1 to 5 years in telecom operations, network planning, Ethernet delivery, fibre planning, service delivery or customer experience management
Excellent spoken and written English
Strong customer handling and voice support experience
Understanding of the telecom order lifecycle and service delivery processes
Knowledge of Ethernet or fibre network concepts
Experience in FTTx / FTTP planning or delivery environments
Good analytical and problem-solving skills
Ability to manage multiple customer orders at once
Strong stakeholder management and coordination skills
Proficiency in Excel, reporting and operational tracking
Ownership mindset and proactive problem solving
Any full-time graduate (minimum 15 years of education) with relevant experience can apply
Willing to work UK shifts and 24x7 shifts
Preferred qualifications
Bachelor’s degree in engineering, telecommunications, IT, computer science or a related field
Experience in telecom planning and delivery projects
Exposure to OSS/BSS systems and network inventory tools
Knowledge of telecom provisioning and assurance
Experience with UK, European or global telecom operators
Familiarity with service activation, commissioning and network build
Experience in customer-facing operational environments
Job details