Technical Support Executive | Customer Service Executive (International Voice)

Hyderabad | Immediate Joiners Only | Up to ₹9 LPA | Reference IDs: 395361 / 394864

About the Role
Choose your path, make an impact. We’re hiring for two high-growth roles—Customer Service Executive and Technical Support Executive—both built on a foundation of exceptional communication, international voice experience, and a passion for solving problems. You’ll handle inbound interactions across phone and chat, helping global customers navigate billing, subscriptions, account access, and software troubleshooting. If you have technical depth, you’ll lean into advanced troubleshooting and SaaS support (TSR). If you shine at building rapport and resolving service issues, you’ll drive satisfaction and retention (CSR). Whichever track fits, you’ll work from our Hyderabad office, master a fast-paced, target-driven environment, and start immediately.

What You’ll Do

• Deliver first-contact resolution for customer queries—billing, plan changes, account recovery, subscription management, and more.

• Own every interaction across voice and chat, balancing empathy with efficiency.

• Document cases accurately in the CRM and follow through on open items within 24 hours.

• Meet and exceed KPIs for quality, customer satisfaction, resolution, and (where relevant) sales/retention targets.

• Use strong analytical and diagnostic skills: ask targeted questions, pinpoint root causes, and resolve issues effectively.

Technical Support Executive (TSR) – Additional Focus

• Troubleshoot SaaS software issues across Windows, macOS, iOS, and Android.

• Support application download, installation, activation, device limit, and connectivity queries.

• Translate complex technical information into clear, customer-friendly steps.

• Apply deeper technical knowledge and user guides to solve both known and undocumented problems.

Customer Service Executive (CSR) – Additional Focus

• Handle billing and subscription questions, plan upgrades/downgrades, cancellations, and refunds.

• Identify opportunities to cross-sell or upsell complementary products—always with a customer-first approach.

• Maintain a warm, professional tone even during escalated or emotional conversations.

What You’ll Bring
Essential Requirements

• Education: Graduation is compulsory. Undergraduates with a minimum of 18 months of relevant international voice experience may be considered.

• Experience: Prior international voice process experience is mandatory. For TSR roles, experience in a technical troubleshooting environment is strongly preferred.

• Communication: English proficiency at C1 level (or B2 with excellent skills). You speak and write with clarity, active listening, and the ability to adapt tone for global customers.

• Availability: Immediate joiner only (notice period must be zero).

• Work Setup: Comfortable working from our Hyderabad office on rotational shifts, including nights and weekends.

Skills That Set You Apart

• Strong problem-solving and root-cause analysis abilities.

• Multitasking skills: you juggle systems, screens, and conversations smoothly.

• A customer-centric mindset with proven complaint-handling and objection-handling skills.

• For TSR: 1+ years of technical support experience with Windows, iOS, Android, or MacOS environments; familiarity with SaaS products is a big plus.

• For CSR: background in upselling/cross-selling within a service setting is an advantage.

Eligibility Note

• Graduation is mandatory.

Why Join Us

You’ll be part of a global team that invests in your potential. Expect a competitive salary of up to ₹9 LPA based on your experience, plus structured career paths that let you grow into senior support, quality, training, or leadership roles. We provide continuous learning, a culture that celebrates initiative, and the chance to make a tangible difference for customers every day.

How to Apply

Ready to start immediately? Apply now with your updated CV, mentioning whether you’re targeting the Customer Service or Technical Support track. Our recruitment team will evaluate your profile against both roles and guide you to the best fit. This is your moment—step into a role that values your voice and fast-tracks your future.