Job ID: 425847

Job Overview

TCS is hiring Team Members for an International Customer Service in Gurugram. The role requires experienced candidates who can understand customer complaints, coordinate with multiple departments, work across applications, and help drive timely issue resolution. Prior airline experience is strongly preferred.

Eligibility

• 1–5 years of relevant experience.

• Experience in a Customer Service environment.

• No freshers.

• Skill Requirement: Candidates must possess international voice experience in customer service or help desk operations, preferably within the travel support/help desk domain.

• Good written communication and email comprehension skills.

• Good verbal skills to speak with customers when required.

• Comfortable with 100% work from office at client location in Gurugram.

• Open to 5-day working, Monday to Sunday on rotation, including weekend working.

• No transport facility / no transport reimbursement.

Key Responsibilities

• Understand the complainant’s perspective and nature of complaint.

• Coordinate across teams to resolve customer issues in a timely manner.

• Work on multiple applications and with different departments for issue resolution.

• Contact customers when required to gather additional information and resolve issues.

• Handle customer service tasks from the client location.

• Report functionally in coordination with client supervisor and TCS supervisor.

Required Skills

• Good written communication.

• Ability to comprehend emails effectively.

• Good verbal communication.

• Ability to work across teams and applications.

• Strong customer issue understanding and coordination capability.

Prior airlines experience in BPO is required and it is highly preferred but not mandatory.