Team Member Dutch- Collections

Location: Gurgaon

Band: BPO 1/2 (up to 6 LPA)

Work Setup: 100% WFO

Shift: 24x7 including night shifts applicable by default

Language Required: Dutch

Experience Required: 1-3 years

Role Details:

- Excellent verbal and written Dutch language along with English skills

- Prior International voice experience – B2B/B2C Collections

- Calling for payment on overdue invoices for buckets in scope

- Doing maintenance on the account

- Handling accounts / payment queries from accounts payable team

- Interaction with other teams - billing, originations etc.

- Payment application

- Handling disputes and resolution

- Invoice reconciliation - Credit rebills, Invoice splitting, PO change, Adjustments as per scope

- Basic Excel based reporting and analysis on assigned inventory

- Daily task list with regular activities