Job Title: Team Leader – International Sales / Retention / Collections

Experience: Minimum 3+ years of relevant Team Leader experience
Education: SSC and above
Process: International Sales / Retention / Collections
Shift: U.S. Night Shift
Work Schedule: 5 Days Working | 2 Weekly Offs
Work Mode: Not specified
Salary: Up to ₹8.5 LPA

Job Description

We are hiring an experienced Team Leader with a strong background in International Sales, Retention or Collections. The ideal candidate should have proven team-handling experience, strong leadership and communication skills, and the ability to manage escalations and complex customer interactions while driving team performance and business targets.

Key Responsibilities

• Lead and manage a team supporting an international process.

• Drive team performance and achievement of business targets.

• Handle escalation calls and resolve complex customer cases effectively.

• Coach and mentor team members to improve performance.

• Maintain strong communication and leadership presence.

• Monitor team performance and provide regular feedback.

• Support customer retention, sales or collections objectives based on the assigned process.

• Motivate team members toward performance-based incentive achievement.

• Ensure adherence to process and operational requirements.

Eligibility Criteria – Strictly Mandatory

• SSC and above.

• Minimum 3+ years of Team Leader experience in International Sales / Retention / Collections.

• Strong communication and leadership skills.

• Proven experience handling escalation calls and complex customer cases.

• Demonstrated track record of earning performance-based incentives.

• Only relevant International Team Leader experience will be considered.

Compensation

Up to ₹8.5 LPA

Interview Process

HR Round → Operations Round

Shift & Work Schedule

• U.S. Night Shift aligned with U.S. business hours.

• 5 days working.

• 2 weekly offs.

Mandatory Document Compliance

Employment verification is compulsory. Candidates must have documentation for every organization mentioned in their employment history, including:

• Offer Letter

• Payslips

• Bank Statement

Top 5 Skills

1. International Team Leadership

2. Sales / Retention / Collections

3. Escalation Management

4. Customer Handling & Communication

5. Performance Management & Target Achievement