Job Title: Team Leader – International Voice Process

Location: Goregaon East, Mumbai
Experience: Minimum 1 year as Team Leader (on papers)
Salary: ₹5 LPA – ₹5.5 LPA

About the Role

We are hiring a Team Leader – International Voice Process who can manage teams effectively, drive performance, and ensure high-quality service delivery.

Key Responsibilities

• Manage team performance and daily floor operations

• Maintain discipline, attendance, and reduce absenteeism

• Ensure SLA and target achievement

• Conduct performance reviews and feedback sessions

• Monitor dashboards, reports, and team metrics

• Handle escalations and ensure client satisfaction

• Prepare rosters and manage shrinkage

• Conduct audits and share feedback

• Drive team engagement, retention, and motivation

Key Requirements

• Minimum 1 year of Team Leader experience (on papers) in International Voice Process

• Knowledge of AHT and WFM

• Strong analytical skills with MS Excel proficiency

• Good communication and leadership skills

• Experience in handling teams and driving performance

Important Note

• Only candidates meeting the TL experience criteria will be considered

How to Apply

Interested candidates must fill out the application form using the link below:

Apply Here (Mandatory Form):
https://myglit.com/lateral/cref/b49c963f4f

(Please fill in all details correctly. Incomplete forms may lead to disqualification.)

Next Steps

• Shortlisted candidates will be contacted for further rounds

• Ensure your contact details are accurate in the form