JOB DESCRIPTION

Job Title: Team Lead – P2P Quality

Location: Pune

Experience: 7–10 Years

Band: BPO 4/5

Job Code: 437078

ROLE AND RESPONSIBILITIES

- Strong understanding of the end-to-end cycle of Accounts Payables (Invoice Processing, Helpdesk, Payments, Vendor Master, and T&E).

- Lead end-to-end Quality Control operations.

- Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements.

- Review audit findings, identify quality gaps, and recommend corrective actions.

- Ensure daily audits are performed and reported to internal and external stakeholders.

- Prepare RCAs and 5 Whys for errors, with strong preventive actions.

- Ensure all teams' deliverables are completed on time, comply with relevant standards and policies, and are reported accurately.

- Ensure compliance with all SLA and KPI targets.

- Identify process gaps and improvement opportunities.

- Handle internal reporting and adherence to SLAs.

- Exceed daily, weekly, and monthly targets on Teams TAT and Accuracy.

ADD-ON REQUIREMENTS

- Demonstrated proactive, positive conflict resolution skills.

- Excellent analytical and problem-solving skills.

- Excellent communication skills at all levels.

- Intellectual curiosity, appetite to do things better, and proactive nature.

GOOD TO HAVE

- B.Com, M.Com / Postgraduate degree in Finance or Accounting.

- 0–7 years of professional experience in Accounts Payables.

- Good understanding of Finance and Accounting processes.

- Knowledge of various ERPs – SAP, MS Office, and Advanced Excel.