Supply Chain Team Lead / Operations Manager

Location: Mumbai
Experience: 4–8 Years
Shift: Rotational / Night Shift – Flexibility Required

Job Description

We are looking for a Supply Chain Team Lead / Operations Manager with strong experience in Supply Chain Management, Sourcing & Procurement, team handling, and client relationship management. The role will be responsible for managing day-to-day operations, monitoring delivery and quality, handling exceptions and escalations, identifying potential risks, and ensuring business objectives are achieved.

Key Responsibilities

• Manage client relationships and ensure effective service delivery.

• Lead, motivate, and manage the operations team.

• Monitor delivery, quality, productivity, and exception handling.

• Conduct internal performance reviews with team members and leadership.

• Identify and manage potential operational risks.

• Oversee contract administration and day-to-day procurement activities.

• Ensure operational, functional, and business objectives are met.

• Handle escalations and drive timely resolution.

• Conduct process training and employee assessments.

• Channelize workflow and ensure smooth process operations.

• Manage interactions with domestic and international suppliers/customers.

Required Skills

• 5–7+ years of experience in Supply Chain Management.

• Strong experience in Sourcing & Procurement.

• Team handling and leadership skills.

• Client relationship and stakeholder management.

• Escalation and exception management.

• Performance and quality monitoring.

• Risk identification and management.

• Contract administration and procurement operations.

• Experience dealing with domestic and international suppliers/customers.

Education

• Minimum 15 years of regular, full-time education (10+2+3).

• Bachelor’s/Master’s degree in B.Com / BMS / BBA / MBA preferred; may be flexible based on relevant experience.

Important Note

• Ex-TCS employees are not eligible to apply.
• PAN and Date of Birth (DOB) are required for profile creation.