Supply Chain Team Lead / Operations Manager

Location: Mumbai
Experience: 4–8 Years
Band: BPO 3
Salary: Up to ₹9 LPA
Work Mode: Work from Office
Shift: Rotational / Night Shift

About the Role

We are looking for an experienced Supply Chain Team Lead / Operations Manager to manage supply chain operations, client relationships, team performance, procurement activities, and exception handling.

The ideal candidate should have strong experience in Supply Chain Management, Sourcing & Procurement, team leadership, stakeholder management, and operational delivery. The candidate should also be comfortable working with domestic and international suppliers/customers.

Key Responsibilities

• Manage day-to-day Supply Chain Management (SCM) operations and ensure delivery of operational, functional, and business objectives.

• Manage client relationships and serve as a key point of contact for operational matters.

• Lead, motivate, and manage the team to achieve productivity, quality, and delivery targets.

• Monitor team performance and conduct regular internal reviews with team members and leadership.

• Monitor delivery, quality, exceptions, and operational KPIs.

• Identify potential operational and business risks and ensure appropriate mitigation.

• Handle escalations and drive timely resolution of operational issues.

• Conduct process training and support employee development.

• Assess employee performance and channelize workflow based on business requirements.

• Manage and coordinate sourcing and procurement activities.

• Support contract administration and ensure day-to-day procurement activities are aligned with contractual requirements.

• Ensure operational activities meet business objectives while maintaining a profitable and efficient engagement.

• Coordinate effectively with domestic and international suppliers/customers.

• Drive continuous improvement and maintain strong operational governance.

Required Skills & Experience

• 5–7+ years of experience in Supply Chain Management (SCM).

• Hands-on experience in Sourcing & Procurement.

• Experience in team handling, people management, and performance management.

• Strong client relationship and stakeholder management skills.

• Experience handling escalations, exceptions, and operational risks.

• Strong analytical and problem-solving skills.

• Ability to monitor delivery, quality, productivity, and operational performance.

• Experience working with domestic and international suppliers/customers.

• Good understanding of contract administration and procurement processes.

• Excellent communication and leadership skills.

• Ability to work in a fast-paced BPO/operations environment.

Education

• Minimum 15 years of regular, full-time education (10+2+3).

• Bachelor's/Master's degree in B.Com / BMS / BBA / MBA preferred.

• Relevant educational backgrounds may also be considered based on experience and skill fit.

Important Eligibility Criteria

• Ex-TCS employees are not eligible to apply.

• Candidates must be willing to work from office in Mumbai.

• Candidates must be flexible to work rotational/night shifts.

• PAN and Date of Birth (DOB) are required for profile creation.

Compensation

Up to ₹9 LPA, depending on experience, skills, and interview performance.

Apply Now

Interested candidates who meet the eligibility criteria can complete the questionnaire below:

Questionnaire Form: https://myglit.com/lateral/cref/936c2e9ecc

Please ensure that all information provided in the questionnaire is accurate and up to date.