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SME Technical Support Hyderabad

2 - 4 year(s)

India - Hyderabad

60 - 75 Thousand p.m

Job Description

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Role: Customer Service Executive -Technical

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Adobe Illustrator
Adobe Photoshop
Knowledge Management
Technical
Strong Communication Skills (Verbal and Written))
Strong English Communication Skills

Job Title: SME – Technical Voice Support (Adobe Products)
Location: Hyderabad

Job Overview

Tata Consultancy Services (TCS) is hiring a Subject Matter Expert (SME) for Technical Voice Support. This role requires strong expertise in Adobe products and the ability to provide advanced technical assistance, support agents through knowledge transfer, and ensure effective customer communication for global clients.

Key Responsibilities

* Provide advanced technical support for Adobe products (minimum 3–4 products).
* Handle complex “how-to” and troubleshooting queries from customers.
* Support and guide agents through knowledge transfer (KT) sessions and refreshers.
* Simplify technical concepts into easy-to-understand guidance for agents and customers.
* Act as a point of contact for product and process-related queries on the floor.
* Ensure high-quality support for international customers through voice interactions.

Must-Have Competencies

* Strong functional knowledge of Adobe products.
* Ability to handle advanced technical queries confidently.
* Experience in knowledge transfer, coaching, and mentoring agents.
* B1/B2 level communication skills with clarity in explaining technical steps.

Good-to-Have Competencies

* Exposure to Train-the-Trainer (TTT) or client-led KT sessions.
* Prior experience in training, refreshers, or knowledge-sharing sessions.
* Experience in agent coaching or team mentoring.

Preferred Candidate Profile

* Experience in technical support (voice process).
* Strong troubleshooting and analytical skills.
* Excellent verbal communication for global customer handling.
* Ability to support team members with process and product knowledge.

Experience Required

* Minimum: 2–4 years of experience in technical support (voice process)
* Prior experience working with Adobe products is mandatory
* Experience in SME/Trainer/Quality/Support roles will be an added advantage

Salary Package

CTC: Up to ₹9 LPA (based on experience, skills, and interview performance)

Application Process

Interested candidates are requested to fill out the application form using the link below:
[https://myglit.com/lateral/cref/bd6454952d]

Important Note

Only candidates who complete the questionnaire form will be considered for further evaluation and shortlisting.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Abhishek Kumar

Recruiter - Gratitude India

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Hyderabad ,

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