Job Overview

We are looking for an experienced Senior Transition Manager to lead and manage complex transitions within the US Healthcare BPO domain. The role requires strong expertise in transition management, business development, operations, stakeholder management, business intelligence, analytics, and executive reporting.

The successful candidate will be responsible for delivering multiple transitions with successful and timely go-lives, maintaining strong client relationships, ensuring effective governance, and providing leadership with clear visibility through standardized dashboards, KPIs, and executive reporting.

Key Responsibilities

Transition Management

• Lead and manage multiple transition programs from planning through successful go-live.

• Develop comprehensive transition plans, timelines, milestones, and governance structures.

• Ensure transitions are delivered on time and in accordance with agreed business and operational requirements.

• Coordinate transition activities across business, operations, technology, quality, training, and other relevant teams.

• Identify transition risks, dependencies, issues, and mitigation plans.

• Ensure smooth knowledge transfer, process readiness, and operational handover.

• Drive transition governance and ensure effective tracking of milestones and deliverables.

• Proactively identify and resolve transition challenges to minimize business disruption and escalations.

• Maintain strong focus on successful go-live and operational stability.

US Healthcare BPO Transitions

• Lead transitions involving US Healthcare BPO functions.

• Demonstrate hands-on experience transitioning processes such as:

  • Claims Adjudication

  • Appeals

  • Benefit Configuration

• Understand process requirements, operational dependencies, transition risks, and readiness criteria associated with US Healthcare functions.

• Work with business and operations teams to ensure successful transition and stabilization of healthcare processes.

Stakeholder & Client Management

• Serve as a key point of contact for internal and external stakeholders throughout transition programs.

• Build and maintain strong client relationships through effective communication and governance.

• Manage stakeholder expectations, priorities, dependencies, and critical issues.

• Conduct regular governance meetings and provide clear updates on transition progress.

• Collaborate with senior leadership and business stakeholders to support key decisions.

Business Intelligence & Analytics

• Define and implement analytics strategies supporting transition and operational objectives.

• Establish appropriate KPIs, metrics, reporting frameworks, and performance indicators.

• Analyze operational and transition data to identify trends, risks, opportunities, and improvement areas.

• Use data-driven insights to support business decisions and improve transition outcomes.

Data Visualization & Executive Reporting

• Develop and maintain standardized dashboards for transition and operational reporting.

• Present key performance indicators, progress, risks, issues, and business outcomes to leadership.

• Create clear and effective executive reports using relevant data visualization techniques.

Operational Excellence & Process Improvement

• Identify opportunities to improve transition methodologies, governance, reporting, and operational efficiency.

• Establish and implement best practices for transition management.

• Support continuous improvement initiatives across transition and operational processes.

Required Experience & Qualifications

• 15+ years of overall experience in business development, operations, transition management, or related functions.

• Minimum 3 years of experience in transitioning US Healthcare BPO functions.

• Hands-on experience in transitioning Claims Adjudication, Appeals, and/or Benefit Configuration processes.

• Strong experience in Transition Management.

• Strong expertise in Stakeholder & Client Management.

• Experience in Business Intelligence & Analytics.

• Strong knowledge of Data Visualization & Reporting.

Must-Have Skills

• US Healthcare BPO Transition Management

• Claims Adjudication / Claims Processing

• Appeals

• Benefit Configuration

• Transition Management

• Business Intelligence & Analytics

• Stakeholder Management

• Client Management

• Data Visualization

• Executive Reporting

Good-to-Have Skills

• Analytics Strategy

• KPI Framework Development

• Reporting Framework Design

• Executive Dashboards

• Performance Analytics

Soft Skills

• Excellent leadership and communication skills.

• Strong stakeholder and client management capabilities.

• Strategic thinking and business acumen.

• Strong analytical and problem-solving skills.

• Ability to manage multiple complex transitions simultaneously.

• Strong presentation and executive communication skills.

Work Location

• Locations: Chennai / Delhi / Mumbai / Hyderabad

• Work Mode: As per business requirement

• Experience Level: Senior / Leadership

• Candidates should be willing to work from the assigned location and manage transition activities as required.

Candidate Eligibility

• Graduation is mandatory.

• Minimum 15+ years of overall relevant experience.

• Minimum 3 years of experience in US Healthcare BPO transition is required.

• Candidates with relevant experience in Claims Adjudication, Appeals, or Benefit Configuration transitions are preferred.

• Ex-TCS employees are not eligible to apply.

• PAN and DOB are required during the approved profile creation process.