Senior Process Associate – Master Data Management (ETP)

Location: Chennai
Experience: 3–5 Years
Band: BPO 2
Salary: Up to ₹7 LPA
Job Code: 433065
Function: HR Operations / Employee Master Data Management
Work Mode: Work From Office (WFO)

Job Overview

We are looking for a detail-oriented Senior Process Associate – Master Data Management (ETP) to maintain accurate and up-to-date employee information across HR, payroll, timekeeping, and benefits systems.

The role involves processing employee master data changes, managing employee lifecycle transactions, reconciling data across systems, supporting compliance reviews, and resolving data discrepancies. The successful candidate will work closely with Payroll, Benefits, HR Business Partners, and IT teams to ensure data integrity and timely processing.

Candidates should have hands-on experience in HR Operations, Payroll Operations, or Employee Master Data Management, along with knowledge of HRIS and workforce management systems such as ADX, WinTeam, LISA, or similar platforms.

Key Responsibilities

1. Employee Master Data Management

• Process employee master data updates accurately and within defined turnaround times.

• Update cost centres, compensation details, pay rates, office locations, supervisors, and job titles.

• Process union code changes and coordinate with the Benefits team whenever benefit-related updates are required.

• Manage employee job changes, promotions, demotions, and transfers.

• Maintain primary job number updates for same-location and cross-location changes.

• Verify supporting documentation and approvals before processing transactions.

2. Employee Lifecycle Transactions

• Review and process new hire records and promotion validations.

• Process leave-of-absence (LOA) transactions and employee return-from-leave updates.

• Manage return-to-work, return-of-equity (ROE), reactivation, and employee status changes, as applicable.

• Process employee terminations and personal action requests.

• Maintain subcontractor records and ensure timely updates to employee information.

• Validate transactions to prevent downstream payroll, benefits, and timekeeping errors.

3. Data Reconciliation and Reporting

• Prepare and review data fallout reports between ADX, WinTeam, and LISA, where applicable.

• Investigate discrepancies between HR, payroll, timekeeping, and benefits records.

• Perform manual data entry and corrections for identified data fallouts.

• Maintain reconciliation records and track pending exceptions.

• Identify recurring errors and support root-cause analysis.

• Ensure data accuracy and completeness across connected systems.

4. Compliance and Quality Reviews

• Conduct periodic and ad-hoc reviews of employee master data.

• Support anniversary bonus reviews and pay rate validations.

• Perform job data audits and verify benefits-impacting changes related to union codes.

• Ensure employee data updates comply with internal policies, applicable labor regulations, and union agreements.

• Maintain accurate documentation for audit and compliance purposes.

• Escalate discrepancies or policy exceptions to the appropriate stakeholders.

5. Employee Information Maintenance

• Process employee address, email address, and telephone number updates.

• Validate direct deposit and banking information changes according to established procedures.

• Process Social Insurance Number (SIN) updates, where applicable.

• Maintain confidentiality and accuracy when handling sensitive employee information.

• Ensure all personal data changes are supported by the required authorization and documentation.

6. IT and Cross-Functional Coordination

• Raise and track IT service tickets related to employee contact information and system access dependencies.

• Coordinate with Payroll, Benefits, HR Business Partners, and IT to resolve data-related issues.

• Follow up on pending tickets and ensure timely resolution.

• Support system-related troubleshooting and employee data corrections.

• Communicate transaction status and escalate unresolved issues when necessary.

7. Process Quality and Improvement

• Follow standard operating procedures (SOPs), quality guidelines, and service-level agreements.

• Identify opportunities to reduce data errors, manual rework, and processing delays.

• Support process standardization and continuous-improvement initiatives.

• Maintain transaction logs and operational reports as required.

• Meet defined productivity, accuracy, and turnaround-time targets.

Required Qualifications and Experience

• 3–5 years of experience in HR Operations, Payroll Operations, Employee Master Data Management, or related operations.

• Good understanding of employee lifecycle management and HR administration.

• Experience processing employee data changes, job updates, transfers, compensation changes, and employee status transactions.

• Working knowledge of HRIS, payroll, and timekeeping systems such as ADX, WinTeam, LISA, or equivalent platforms.

• Strong data entry, reconciliation, validation, and discrepancy-resolution skills.

• Understanding of payroll inputs and employee benefits data.

• Ability to maintain accurate records and handle confidential employee information.

• Good analytical, problem-solving, and documentation skills.

• Effective communication and stakeholder-coordination abilities.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

• Experience working in a high-volume HR or payroll operations environment.

• Exposure to cross-system data reconciliation and fallout reporting.

• Knowledge of employee benefits administration and union-related data changes, where applicable.

• Experience supporting audits, compliance reviews, and process-quality initiatives.

Core Skills

• Employee Master Data Management

• HR Operations

• Employee Lifecycle Management

• Payroll Operations Support

• HRIS and Timekeeping Systems

• Data Entry and Validation

• Data Reconciliation

• Compensation and Pay Rate Updates

• Employee Transfers and Job Changes

• Employee Benefits Data Administration

• Compliance and Data Quality

• Root-Cause Analysis

• IT Ticket Management

• Stakeholder Coordination

Work Requirements

• Work from the office in Chennai.

• Follow established shift schedules and operational requirements.

• Maintain high standards of data accuracy, confidentiality, and compliance.

• Meet defined service-level, quality, and productivity targets.

Important Eligibility Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

• Candidates should have relevant experience in HR Operations, Payroll Operations, or Employee Master Data Management.

• Candidates must be comfortable working with employee data across multiple systems and coordinating with cross-functional teams.