Location: Bangalore

Experience: Minimum 7 Years
Band: BPO 1/2/3
Work Mode: Work From Office
Shift: Rotational Shifts as per business requirements

Job Summary

We are seeking a highly experienced Senior Media Playout & Transmission Operations professional to lead broadcast scheduling, playlist validation, content transmission, and operational quality activities. The candidate will oversee daily playout operations, ensure uninterrupted delivery of linear television content, manage escalations, and drive service improvements.

This position requires strong broadcast domain expertise, team supervision capabilities, technical knowledge, and the ability to support management responsibilities when required.

Roles & Responsibilities

• Manage end-to-end playout operations, ensuring timely and accurate delivery of television content.

• Validate linear TV playlists, media files, and associated broadcast materials before transmission.

• Monitor transmission readiness and resolve content-related discrepancies and scheduling issues.

• Coordinate with broadcast partners and internal stakeholders for timely resolution of operational escalations.

• Maintain operational logs, performance dashboards, and SLA compliance reports.

• Oversee secondary event insertion and configuration of new broadcast channels and services.

• Supervise team activities, review work quality, and provide performance feedback.

• Prepare and communicate operational updates, reports, and recommendations to senior management.

• Identify operational risks and implement process improvements to enhance service delivery.

• Lead process improvement projects and track measurable business benefits.

• Act as the management representative and provide operational cover in the Playout Manager's absence.

• Promote innovation, technical excellence, and continuous improvement across the team.

Required Skills & Competencies

• Minimum 7 years of hands-on experience in Broadcast Playout Operations.

• Strong understanding of linear TV playout, broadcast transmission, and media workflows.

• Knowledge of media formats, audio formats, and media transportation technologies.

• Experience in playlist validation, content delivery, and broadcast scheduling.

• Proven ability to supervise teams and manage daily operational performance.

• Strong analytical thinking, troubleshooting, and technical problem-solving skills.

• Excellent stakeholder management and communication capabilities.

• Ability to prepare operational procedures, technical documentation, and formal announcements.

• Familiarity with monitoring and performance management platforms, including HP OpenView, Nagios, Catchpoint, Datadog, New Relic, or AppDynamics.

• Strong ownership, accountability, and process improvement mindset.

Educational Qualification

• Associate degree or equivalent professional experience.

Preferred Candidate Profile

• Professionals from television broadcasting, media transmission, and playout operations environments.

• Candidates with experience in team supervision, broadcast service delivery, and operational governance.

• Individuals capable of providing management-level operational support and driving process excellence.

Important Notes

• Former TCS employees are not eligible to apply.

• PAN and DOB are mandatory for candidate profile creation.