Role/Skill Name: Delivery Manager - PTP

Grade: BPO 5 - 10-15 years

Shift Timings: 9:00 A.M. to 6:00 P.M.

Location: Pune

Education: B.com/M.com/MBA finance

Desired Competencies (Technical/Behavioral Competency)

Core Competencies

-Strong communication and stakeholder management skills

-Strong analytical skills

-Robust PTP (Procure-to-Pay) domain expertise and accounting knowledge

-Proven experience in managing large teams (100+ FTEs)

-Ability to identify process gaps and drive improvement opportunities

-Strong review and control mechanism knowledge

Operational Responsibilities

-Ensure all Delivery/Group Lead deliverables are completed on time, fully compliant with relevant standards and policies, and accurately reported

-Ensure adherence to all SLA and KPI targets

-Handle quality control activities and support internal/external audits

-Prepare and review dashboards for performance metrics and service levels

-Support teams with AP/AR domain knowledge as required

Leadership & Escalation Management

-Manage escalations effectively and maintain high client satisfaction

-Participate in all strategic decision-making discussions with the customer

-Look for business opportunities to enable revenue growth

Transformation & Continuous Improvement

-Actively engage in Lean and Six Sigma initiatives to improve process performance

-Drive transformation through process simplification, automation, and cost optimization

-Demonstrate a strong mindset and zeal for continuous improvement

Addon Requirements

-Educational Qualification:

B.Com / M.Com / MBA – Finance (Commerce graduate or postgraduate)

-Conflict Resolution:

Demonstrated ability to proactively address and resolve conflicts with a positive and solution oriented approach.

-Analytical Strength:

Excellent analytical and problem-solving skills with the capability to evaluate complex

situations and drive effective outcomes.

-Communication Skills:

Excellent communication abilities across all levels of the organization, with clarity,

influence, and professionalism.

-Behavioral Competencies:

Strong intellectual curiosity with a continuous improvement mindset, proactive

attitude, and drive to identify and implement better ways of working.

Good to have:

-10+ years of professional experience in Accounts Payables with a span of 30+ FTEs

-Knowledge of various ERPs’- SAP S4 Hana, MS Office, Advanced Excel

-Indian Accounting Knowledge

-Should have exposure of various transformation tools along with AI