Role/Skill: Purchase Order Processing Lead

Location: Kolkata

Experience: 5-11 Years

Band: BPO 4/5

Salary: 11-17 LPA


PURPOSE:

 Lead P2P / Purchase Order Processing, ensuring accurate, compliant, and timely PO processing

 Manage and develop the PO processing team, driving SLA adherence and operational excellence

 Establish strong process controls and deliver continuous process improvements

 Act as a key client and stakeholder contact, handling escalations independently and driving RCA based solutions


KEY ACCOUNTABILITIES

 Lead and manage the Purchase Order processing team, ensuring timely and accurate PO creation, change, and closure in line with

SLAs

 Own P2P process governance, including setup and enhancement of process controls, SOPs, and compliance checks

 Drive process optimization, standardization, and automation initiatives to improve efficiency and reduce cycle time

 Independently handle client communications, stakeholder discussions, and escalation calls

 Perform Root Cause Analysis (RCA) for recurring issues and exceptions; define and implement corrective and preventive actions

 Monitor KPIs, productivity, quality metrics, and implement improvement plans

 Partner with Procurement, AP, Finance, and Business stakeholders to ensure seamless P2P operations

 Support audits (internal/external) and ensure adherence to procurement policies and controls


SKILLS

 Develop a moderate level of proficiency in the following systems:

­ MS Office Word, Excel, and PowerPoint

 Good understanding and experience of JDE Module or SAP

 Have fluency in reading, writing, and speaking English.

 Can interact with customers in a professional, courteous manner

 Shows genuine empathy to customers experiencing connection difficulties.

 Ability to handle difficult customer conversations and work under pressure.

 Actively identifies customer cues and responds appropriately.

 Able to communicate effectively across a group with diverse backgrounds.

 High energy, self-motivation with a high degree of accountability

Strong analytical skills

 Time management

 Documentation and knowledge sharing.

 High level written communication skills to interact with key stakeholders

 8-10 years of experience in Procurement/P2P

 Candidate should be ready to work in ANZ shift.(4/5AM)

 Should possess positive attitude to support the business.

 Should be flexible for working hours.

 5 days’ work from office is mandatory



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