hiring for a Voice customer service role in Pune/Mumbai. The role is suited for candidates with International customer service experience. 

Job Code: 

Pune Voice: 

US Voice Mumbai: 

Eligibility

Greater than 6 months experience in relevant customer service industry

Banking Travel Healthcare Collections, Ecommerce Telecomor Technical Services for Pune Location. Any International Voice Experience is good 

Graduate or undergraduate in a relevant customer service field preferred

Strong English communication with neutral accent

Advanced Windows/computer proficiency and accurate data-entry skills

Flexible for 24x7 environment, primarily aligned to US or Uk or Australian business hours

Key Responsibilities

Handle customer service interactions with strong written and oral communication

Support end-to-end activation or assurance of service

Complete all work tasks within process scope and assigned queues

Update and maintain customer interaction records, transactions, comments, and complaints

Work with internal and external teams to resolve issues quickly

Communicate with business units to obtain required information for customer orders

Ensure compliance adherence and timely milestone completion

Escalate dependencies to relevant teams when needed

Process customer requests including orders, provisioning, post-activations, assurance, and billing

Book appointments for customers

Dispatch equipment to customers

Maintain customer privacy and protect customer data

Meet prescribed customer service standards and performance objectives

Required Skills

Excellent written and oral communication

Strong customer advocacy and listening skills

Strong analytical and technical skills

Clear understanding of process/work instructions

Multi-tasking capability

Resilience and flexibility to change

Ability to generate solutions and apply logical conclusions across problems

If the candidate is not from Mumbai or Pune we have to ask if the candidate is ready to relocate to either of the city. This is only to be asked if the candidate is not from Mumbai or pune

Salary upto 7 lacs CTC as it is BPO 2