Job Description – PTP Helpdesk Specialist

Role Overview

The Helpdesk Executive – Accounts Payable will be responsible for handling vendor and internal queries related to the Accounts Payable function.

This role involves working closely with AP processing teams, managing helpdesk tickets, ensuring timely resolution of queries, and maintaining high service levels.

Responsibilities

**Helpdesk & Query Management**

- Act as the first point of contact for vendor and internal stakeholder AP queries.

- Log, track, and resolve queries using a helpdesk/ticketing system.

- Ensure queries are resolved within defined SLA timelines.

** Accounts Payable Support**

- Support invoice processing, validation, and posting activities.

- Handle invoice status, payment queries, vendor reconciliations, and escalations.

- Coordinate with AP teams to resolve discrepancies and blocked invoices.

**Vendor & Stakeholder Communication**

- Communicate with vendors via email and phone regarding payment and invoice issues.

- Work closely with internal teams such as Procurement, Finance, and Treasury.

- Provide accurate and timely updates to stakeholders.

** Process & Compliance**

- Ensure compliance with company policies, controls, and audit requirements.

- Support month-end close activities related to AP helpdesk items.

- Identify process gaps and suggest improvements.

 Skills

** Systems**

- Expert knowledge of SAP or JD Edwards.

- Good level of proficiency in MS Office applications: Word, Excel, and PowerPoint.

- Expert-level experience in Excel using:

  - IF

  - SUMIFS

  - COUNTIFS

  - VLOOKUP

  - XLOOKUP

  - PIVOT

  - CELL REFERENCE

  - AVERAGE

  - AGEING

  - DATE FORMAT

  - TEXT TO TABLE

** Communication**

- Excellent fluency in reading, writing, and speaking English.

- Ability to interact with customers in a professional and courteous manner.

** Soft Skills**

- Shows genuine empathy to customers experiencing connection difficulties.

- Able to communicate effectively across a group with diverse backgrounds.

- High energy, self-motivation, and a high degree of accountability.

** Analytical Skills**

- High analytical skills.

**. Organisational Skills**

- Time management.

- Documentation and knowledge sharing.

- High-level written communication skills to interact with key stakeholders.

*Business Acumen**

- Should have a total of 4–6 years of experience in P2P and at least 2+ years of relevant work experience as a Subject Matter Expert in similar processes.

- Good communication, organizational, and interpersonal skills.

- Proficiency in MS Excel.

- Expert-level knowledge of ERP (preferably SAP or JDE).

- Experience in reporting and compliance.

- Ability to handle stringent timelines and interact with stakeholders.

Other Requirements

- Candidate should be ready to work in ANZ shift (starting 2–3 AM IST).

- Should possess a positive attitude to support the business.

- 5 days' work from office is mandatory.

- Should be medically fit to operate during ANZ shift.

Note:

**PAN and DOB are required for profile creation.**