Job Description: Associate – Sourcing & Procurement

Job Code: 432209
Location: Bangalore
Experience: 2–5 Years
Band: BPO 1/2
Salary: Up to ₹7 LPA
Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and results-driven Associate – Sourcing & Procurement to support procurement operations, purchase order management, vendor coordination, invoice processing, and master data administration. The ideal candidate should have a good understanding of sourcing and procurement processes, experience working with domestic and international suppliers, and familiarity with ERP systems such as Oracle, Coupa, or SAP.

The candidate will be responsible for ensuring accurate purchase order processing, maintaining vendor and customer master data, resolving procurement-related queries, and meeting established service-level agreements (SLAs) for quality, accuracy, and turnaround time.

Key Responsibilities

• Receive, review, and verify purchase requisitions and master data requests for completeness and accuracy.
• Prepare, issue, amend, and manage purchase orders (POs) in accordance with established procurement policies and procedures.
• Follow up with suppliers to ensure timely PO acknowledgements, order confirmations, and deliveries.
• Create, amend, delete, and maintain vendor, customer, and pricing master data in ERP systems.
• Coordinate with buyers, requesters, suppliers, and internal stakeholders to resolve procurement-related queries.
• Support vendors with account enquiries, master data changes, payment advice, and purchase order or delivery status updates.
• Follow up with suppliers and stakeholders to obtain missing information, pending PO acknowledgements, and updates on delayed deliveries.
• Escalate purchase order delivery delays, delivery failures, and other unresolved issues to the appropriate requesters and stakeholders.
• Receive goods receipt-related communications and forward the information to relevant stakeholders as required.
• Assist stakeholders in resolving goods receipt and other procurement-related issues.
• Monitor purchase requisitions and ensure timely follow-up for pending approvals.
• Verify, process, and track vendor invoices relating to end-user support services.
• Maintain accurate procurement records and ensure the integrity of purchasing and master data information.
• Identify and report process deviations, operational issues, and non-compliance with established policies and procedures.
• Escalate issues promptly to internal and external stakeholders to ensure timely resolution.
• Maintain service quality, data accuracy, productivity, and turnaround time in accordance with defined SLAs.
• Collaborate with team members and cross-functional stakeholders to ensure smooth and efficient procurement operations.

Required Skills and Qualifications

• Minimum 15 years of regular, full-time education (10+2+3).
• 2–5 years of relevant experience in sourcing, procurement, purchase order management, invoice processing, and data management.
• Good understanding of sourcing and procurement processes.
• Experience working with domestic and international suppliers or customers.
• Hands-on experience in purchase order creation, modification, tracking, and follow-up.
• Knowledge of vendor, customer, and pricing master data management.
• Experience in invoice verification, processing, and tracking.
• Working knowledge of ERP systems such as Oracle and Coupa; SAP knowledge is preferred.
• Proficiency in MS Office applications, particularly Excel.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and data management skills.
• Good stakeholder management, collaboration, and influencing skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to prioritize tasks, meet deadlines, and achieve defined service-level targets.
• Result-oriented approach with the ability to work effectively both independently and as part of a team.

Preferred Candidate Profile

• Experience in procurement operations or shared services environments.
• Ability to coordinate effectively with suppliers, buyers, requesters, and internal stakeholders.
• Strong follow-up and escalation management skills.
• Ability to identify discrepancies, resolve operational queries, and ensure compliance with procurement policies.
• A proactive approach to process improvement, quality assurance, and timely service delivery.

Important Eligibility Criteria

• Former TCS employees are not eligible to apply.
• PAN and Date of Birth (DOB) are required for candidate profile creation.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of purchase order processing.
• Timely follow-up on purchase requisitions and pending approvals.
• Accuracy and completeness of vendor, customer, and pricing master data.
• Timely and accurate vendor invoice verification and processing.
• Resolution time for supplier and stakeholder queries.
• Compliance with procurement policies and procedures.
• Achievement of defined SLA, quality, productivity, and turnaround-time targets.