Locations: Chennai / Indore

Experience: 5–10 Years
Salary: ₹16–17 LPA
Shift: 24/7 Rotational Shift
Band: BPO 5

Job Summary

We are looking for an experienced Operations Manager with mandatory Google Product experience to lead high-performing operations teams. The ideal candidate will be responsible for driving operational excellence, ensuring KPI and compliance adherence, managing team performance, and optimizing day-to-day business operations while delivering exceptional client satisfaction.

Key Responsibilities

• Lead and manage daily business operations to achieve service delivery and operational goals.

• Monitor team performance against KPIs, SLAs, and quality standards.

• Ensure compliance with organizational policies and client requirements.

• Coach, mentor, and develop team members to improve productivity and performance.

• Conduct regular performance reviews and implement improvement plans.

• Lead daily team meetings and communicate business updates effectively.

• Plan workforce requirements and allocate resources efficiently.

• Monitor operational workflows and resolve issues proactively.

• Analyze operational data, identify trends, and recommend process improvements.

• Escalate critical operational risks and issues to the Account Manager.

• Foster a culture of continuous improvement and collaboration.

Required Skills

• Strong Operations Management experience.

• Mandatory experience supporting Google Products.

• Expertise in KPI, SLA, and performance management.

• Team leadership, coaching, and people management skills.

• Workforce planning and resource management.

• Performance analysis and reporting.

• Process improvement and operational excellence.

• Stakeholder and client management.

• Strong communication and problem-solving skills.

• Ability to work in a fast-paced 24/7 operations environment.

Preferred Qualifications

• Experience managing large operations teams in a BPO/ITES environment.

• Strong analytical and decision-making skills.

• Experience handling client escalations and operational governance.

• Knowledge of quality, compliance, and continuous improvement methodologies.

Eligibility

• Experience: 5–10 years in Operations Management.

• Mandatory: Relevant Google Product Experience.

• Willingness to work in 24/7 rotational shifts.

• Ex-TCS employees are not eligible.

• PAN and Date of Birth (DOB) are mandatory for profile creation.