OHL Transformation Lead – Media Domain / Trust & Safety

Location: Kolkata / Mumbai
Experience: 8–15+ Years
Employment Type: Full-Time | Permanent
Work Model: Hybrid/Onsite (As per Business Requirement)

About the Role

We are hiring experienced Transformation Leads to drive AI-led transformation initiatives across Media Domain and Trust & Safety operations. The ideal candidate will lead large-scale automation, process transformation, AI adoption, and operational excellence while working closely with business stakeholders, technology teams, and delivery organizations.

If you have experience in automation strategy, AI transformation, process optimization, content operations, or media platforms, this is an excellent opportunity to work on enterprise-scale digital transformation programs.

Role 1: Transformation Lead – Media Domain

Key Responsibilities

• Drive AI-first automation strategy across Media Domain operations.

• Lead automation initiatives for OTT Streaming, Ad Operations (AdTech), and Content Management platforms.

• Design scalable automation frameworks to improve quality, productivity, and release velocity.

• Implement GenAI-driven automation including:

  • Intelligent test generation

  • Self-healing automation

  • Predictive quality engineering

• Validate data pipelines, reporting systems, and analytics platforms.

• Ensure automation governance, compliance, and audit readiness.

• Drive automation across Web, Mobile, and Connected Devices.

• Manage automation execution, defect lifecycle, and release quality.

• Collaborate with distributed engineering teams and business stakeholders.

• Track KPIs through dashboards and quality metrics.

Required Technical Skills

• Python

• Java

• JavaScript

• Selenium

• Playwright

• Cypress

• AWS / Azure / GCP

Preferred Experience

• AI-led Quality Engineering

• Automation Transformation

• OTT Platforms

• Media & Entertainment

• Ad Operations

• Digital Content Platforms

Role 2: Transformation Lead – Trust & Safety

Key Responsibilities

• Lead AI-driven transformation across Trust & Safety operations.

• Transform Data Annotation, Localization, AI Data Training, and Content Moderation workflows.

• Build Human-in-the-Loop operational models.

• Improve operational efficiency, quality, SLA adherence, and productivity.

• Translate platform policies into scalable operational processes.

• Ensure compliance with platform policies, legal regulations, and content standards.

• Collaborate with AI/ML teams to improve model performance.

• Identify harmful content trends, abuse patterns, and operational risks.

• Drive transformation roadmap, solution design, RFIs, RFPs, and client engagements.

• Present business insights and recommendations to leadership and customers.

Required Skills

• Trust & Safety Operations

• Content Moderation

• Data Annotation

• AI Data Training

• Localization

• AI/ML Ecosystems

• Annotation Tools

• Process Improvement

• Lean / Six Sigma (Preferred)

• Excel & BI Reporting

Preferred Experience

• AI-led Operations Transformation

• Human-in-the-Loop Systems

• Risk & Compliance

• Content Safety Platforms

Leadership Expectations

• Experience leading enterprise transformation programs.

• Strong AI and automation mindset.

• Excellent stakeholder management skills.

• Ability to manage cross-functional and distributed teams.

• Strategic thinking with strong execution capabilities.

• Excellent communication and presentation skills.

Education

Media Domain

• Bachelor's Degree in Computer Science, Information Technology, Artificial Intelligence, or related discipline (Mandatory)

• Master's Degree (Preferred)

Trust & Safety

• Bachelor's Degree in any discipline (Technology/Analytics preferred)

Ideal Candidate

We're looking for professionals who have successfully delivered transformation initiatives through AI, automation, process optimization, and operational excellence while partnering with business leaders to build scalable solutions.

Important Notes

• Ex-TCS Employees are not eligible to apply.

• PAN Card and Date of Birth are mandatory for profile creation.