International HR Service – Team Lead

Location: Mumbai

Job Summary

We are seeking an experienced Team Lead to manage our International HR Services team and ensure seamless delivery of HR operations across multiple international regions. The role involves leading HR Services Associates, managing employee lifecycle processes, ensuring compliance and service quality, and driving continuous improvement. The Team Lead may also manage associates supporting other HR teams such as EDG and HR Operations, as required.

Key Responsibilities

People Management & Leadership

• Lead, mentor, and develop a team of International HR Services Associates and HR Operations staff.

• Manage team performance, conduct regular 1:1s, set goals, and provide feedback and coaching.

• Manage workforce planning and shift scheduling to ensure adequate coverage for 24x7 operations.

• Foster a positive, inclusive, and high-performance team culture.

Service Delivery & HR Operations

• Oversee end-to-end employee lifecycle management for international geographies.

• Ensure timely and accurate processing of HR transactions using Workday and ServiceNow.

• Review and approve HR letters, documentation, contracts, and compensation-related changes.

• Ensure adherence to local and international HR policies, audit requirements, and data privacy standards.

Stakeholder & Client Management

• Act as an escalation point for complex HR queries and employee-related issues.

• Build and maintain strong relationships with employees, managers, HR Business Partners, and other stakeholders.

• Represent the team in cross-functional meetings, projects, and process discussions.

Quality, Compliance & Reporting

• Conduct regular audits of HR data and processes to ensure accuracy and compliance.

• Monitor and report team KPIs, SLAs, and service quality metrics.

• Identify process gaps and lead continuous improvement initiatives.

• Maintain high standards of documentation, quality control, and data accuracy.

Additional Responsibilities

• Support transitions, knowledge transfer, and onboarding of new team members.

• Collaborate with EDG, HR Operations, and other HR teams as required.

• Support changing business requirements, extended work hours, and 24x7 operations.

• Explore automation opportunities, including the use of Python scripts for employee filings, audits, and letter generation.

Required Skills & Qualifications

• Bachelor's degree in any discipline; graduation is compulsory.

• 6+ years of experience in HR Operations / HR Shared Services, preferably supporting international geographies.

• Minimum 2 years of experience in a Team Lead or supervisory role.

• Strong expertise in Workday, including Core HR, reporting, letter generation, contracts, compensation, and absence management.

• Hands-on experience with ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, documentation, and data privacy requirements.

• Proven ability to manage and motivate teams in a fast-paced global environment.

• Excellent communication, stakeholder management, critical thinking, and problem-solving skills.

• Strong attention to detail, proofreading, and quality control capabilities.

• Ability to manage high volumes of transactions while maintaining accuracy and SLA adherence.

• Flexibility to work in 24x7 shifts and extended hours as required.

• Experience with Python scripting or process automation is an added advantage.

Key Competencies

• People Leadership & Team Development

• Employee Experience

• Critical Thinking & Problem Solving

• Stakeholder Management

• Client Management

• Process Excellence

• Continuous Improvement

• Quality & Compliance

Eligibility & Additional Requirements

• PAN and Date of Birth are required to create an employee profile in the database.

• Graduation is compulsory.

• Former and/or current TCS/Tata employees are not eligible.