O2C Analyst – End-to-End Operations & GST/TDS*

*Location:* Kolkata - Work From Office

*Experience:* 1 to 7 Years

*Band:* BPO 1/2/3

*Salary:* Up to 9 LPA

*Job Code:* 435433

---

*Job Overview:*

We are seeking experienced Order to Cash (O2C) professionals to manage end-to-end accounts receivable operations, including customer order validation, billing, collections, cash applications, debit and credit note processing, refunds, month-end closing activities, and MIS reporting.

Candidates should have proficiency in SAP and Microsoft Excel, a strong understanding of Indian accounting standards, GST and TDS, and the ability to ensure accurate processing, timely resolution of discrepancies, and compliance with internal policies and regulatory requirements.

*Key Responsibilities:*

*Order Management and Billing*

- Validate and process customer orders in ERP systems, ensuring compliance with agreed terms

- Generate accurate invoices, apply GST correctly, and ensure timely e-invoicing as per statutory requirements

- Process debit notes, credit notes, and refunds in accordance with applicable policies

- Resolve discrepancies related to invoices, payments, credit notes, and customer accounts

- Respond to customer billing and payment queries

*Collections and Accounts Receivable*

- Support collections and cash application activities, ensuring accurate allocation of customer payments

- Monitor outstanding receivables and prepare AR ageing reports

- Follow up on overdue payments and resolve billing disputes

- Support TDS adjustments and GST-related credit note processing

*Reporting and Month-End Closing*

- Prepare AR ageing reports, Daily Sales Reports, overdue reports, and other MIS reports

- Support month-end closing activities and ensure accurate recording and reconciliation of O2C transactions

*Compliance and Audit Support*

- Ensure compliance with Indian accounting standards, GST regulations, TDS provisions, and internal policies

- Maintain appropriate documentation and reconciliations

- Support internal and external audits

*ERP Systems and Process Improvement*

- Use SAP and other ERP tools to manage O2C transactions

- Identify opportunities to improve process efficiency and accuracy

- Support automation initiatives including AI-driven solutions

- Prepare and maintain SOPs and process flows

*Additional Responsibilities for BPO3*

- Handle escalations involving billing disputes and complex receivables

- Manage O2C activities for high-value customers and high-volume environments

- Lead continuous improvement initiatives

- Mentor junior team members and ensure adherence to SLAs and KPIs

*Required Qualifications:*

- *Education:* http://B.Com (Hons.), http://M.Com, MBA (Finance), CA Inter, or ICWA Inter

- *Experience:* Relevant experience in Order to Cash or Accounts Receivable operations

- *ERP Knowledge:* Working knowledge of SAP; advanced for BPO3

- *Skills:* Good understanding of Indian accounting standards, GST, and TDS; Strong Excel skills; Analytical and communication skills

- *Work Setup:* Willingness to work 100% from office in Kolkata

*Preferred Qualifications:*

- Experience in high-volume environments such as manufacturing, retail, or technology

- Familiarity with O2C automation tools

- Exposure to AI-driven solutions for O2C optimization