MASSIVE HIRING – TEAM LEADER (TL)

• Maintain team discipline and manage absenteeism on the floor.

• Ensure staff retention and minimize attrition within the team.

• Coordinate effectively between managers and team members.

• Ensure prompt and accurate service delivery while achieving targets.

• Lead team-building activities and implement operational processes.

• Handle, mentor, and guide team members.

• Conduct performance feedback sessions with agents.

• Analyze process dashboards and team performance reports.

• Maintain working knowledge of AHT and WFM.

• Focus on achieving and maintaining SLA targets.

• Motivate associates through effective management and career development.

• Ensure timely submission of Operations Reviews.

• Prepare team rosters and manage shrinkage.

• Conduct audits and share feedback with team members.

• Monitor team performance and report on key metrics.

• Demonstrate good analytical skills and expertise in MS Excel.

ELIGIBILITY CRITERIA

• Minimum 1 year of Team Leader (TL) experience.

• At least 1 year of TL experience must be documented on papers.

• Experience in an International Voice Process is mandatory.

SALARY PACKAGE

₹5 LPA – ₹5.5 LPA