Role: Mandarin Supplier Enablement Specialist

Location: Mumbai

Experience: 1-4 years

Band: BPO 2

Salary: up to 7 LPA

Shift: Should be okay with rotational/night shift

Education:

 Minimum 15 years of regular, full-time education (10 + 2 + 3)

Skills:

 Primary skill: Mandarin language proficiency, including ability to read, understand, and communicate process-related information effectively.

 Secondary skills: basic knowledge of Supplier enablement, supply chain operations

 Should understand Customer Quality and Productivity Expectations.

 Proficient in MS Office.

Responsibilities:

 Coordinate and execute end-to-end supplier onboarding activities across procurement platforms (e.g., Ariba, Coupa, Oracle, etc.).

 Communicate with suppliers to explain onboarding requirements, documentation needs, and system processes.

 Assist suppliers in completing registration, profile setup, and compliance verifications.

 Ensure suppliers meet all business, regulatory, and system requirements before activation.

 Provide non-voice support to suppliers via ticketing systems, email, and digital channels.

 Troubleshoot onboarding issues related to registration, invoicing processing, and data validation.

 Collaborate with internal teams (Procurement, AP, Compliance) to resolve complex supplier queries.

 Track, monitor, and follow up on open supplier requests to ensure timely resolution.

 Maintain accurate supplier records and documentation within the onboarding system.

 Validate supplier data for completeness, accuracy, and compliance.

 Support periodic audits and reporting activities related to supplier enablement performance.

 Contribute to the development and maintenance of supplier enablement SOPs, workflows, and knowledge base articles.