​Mandarin Supplier Enablement Specialist

Location: Mumbai
Experience: 1–4 Years
Shift: Rotational / Night Shift

Job Summary

We are looking for a Mandarin Supplier Enablement Specialist to support end-to-end supplier onboarding and enablement activities. The role involves coordinating with suppliers, validating documentation and data, resolving onboarding-related queries, and working with internal Procurement, Accounts Payable, and Compliance teams to ensure timely supplier activation.

Key Responsibilities

• Coordinate end-to-end supplier onboarding across procurement platforms such as Ariba, Coupa, and Oracle.

• Communicate with Mandarin-speaking suppliers regarding onboarding requirements, documentation, and system processes.

• Assist suppliers with registration, profile setup, and compliance verification.

• Validate supplier information for completeness, accuracy, and compliance.

• Ensure suppliers meet business, regulatory, and system requirements before activation.

• Provide non-voice support through email, ticketing systems, and digital channels.

• Troubleshoot supplier onboarding, invoicing, and data validation issues.

• Collaborate with Procurement, AP, and Compliance teams to resolve complex queries.

• Track and follow up on open supplier requests to ensure timely resolution.

• Maintain accurate supplier records and documentation.

• Support audits, reporting, SOPs, workflows, and knowledge-base updates.

• Meet defined customer quality and productivity expectations.

Required Skills

• Mandarin language proficiency with the ability to read, understand, and communicate process-related information.

• Basic knowledge of Supplier Enablement and Supply Chain Operations.

• Understanding of customer quality and productivity expectations.

• Proficiency in MS Office.

• Good communication, analytical, and problem-solving skills.

• Ability to work in rotational/night shifts.

Education

• Minimum 15 years of regular, full-time education (10+2+3).

Eligibility

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.