ITALIAN LANGUAGE (P4) – CUSTOMER SERVICE ANALYST

JOB DETAILS

Job Title: Customer Service Analyst

Skill Required: Language Translation – Customer Service (Italian)

Language Level: Italian – P4

Qualification: Any Graduation

Experience: 3–5 years

Location: Gurugram

Work Shift: Rotational

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WHAT WOULD YOU DO?

The role requires an expert in the Italian language. OTC knowledge is an added advantage.

Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.

It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

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MANDATORY SKILL

Italian Language – P4.

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ROLES AND RESPONSIBILITIES

In this role, you are required to do analysis and solve lower-complexity problems.

Your day-to-day interaction is with peers within management before updating supervisors.

In this role, you may have limited exposure to clients and/or management.

You will be given moderate-level instructions on daily work tasks and detailed instructions on new assignments.

The decisions you make impact your own work and may impact the work of others.

You will be an individual contributor as part of a team, with a focused scope of work.

Please note that this role may require you to work in rotational shifts.